Orders and returns
ORDERS AND RETURNS
Order Confirmation and Cancellations
After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
Orders may be canceled within 24 hours of placing the order. Any order canceled before 24 hours will be charged 5% processing fee. Any order canceled after 24 hours, will be a subject to a 30% cancellation fee. To cancel the order please contact us asap. The customer or an individual must accept delivery at least 18 years old that the customer designates to have the authority to sign for the delivery. Damaged products will be replaced. You must notify us immediately (at the time of delivery) and we will arrange an exchange of damaged product. All returned products must be in original condition (not used and with all original packaging material included).
Returns or exchanges can be made within 48 hours of receiving the product. Exchanged product is not subject to a restocking fee unless any original packaging materials have been opened or removed. All returned products must be in original condition (not used and not installed, with all original packaging material included). All associated shipping charges when returning or exchanging the product will be paid by customer. If the customer is receiving a white glove delivery (delivery and assembling at the same time), and decides to return an item or exchange the item, they must immediately notify us at the time of delivery. If the merchandise delivered and accepted, customer will not be able to return the merchandise as the delivery team will dispose of all the original packaging material as soon as the setup is complete. Finishes color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product. All clearance sale items are non-refundable. All returns are subject to a 25% restocking fee.